Step by Step guide to working with us from initial enquiry to project completion.
Step by step - Building and Renovation Services
This guide provides a clear and transparent outline of the customer engagement and project workflow for our building and renovation services. Designed for homeowners and prospective clients, it details each step from initial contact through to project completion and feedback. Our process prioritises professionalism, clear communication, and your peace of mind.
Step 1: Initial Contact
Your engagement with us begins when you reach out with your contact details, project information, and preferred times for a site visit. We value your convenience and will respond promptly to arrange an initial meeting. This first step helps us understand your needs and sets the foundation for a successful partnership.
Step 2: Site Visit and Quotation Preparation
A member of our team will visit your property at the agreed time to assess the scope of work. During this visit, we discuss your objectives, answer preliminary questions, and gather details necessary for an accurate quotation. Shortly after, you will receive a comprehensive quote outlining the proposed work, timelines, and costs.
Step 3: Quote Response
Upon receiving the quotation, you have the opportunity to accept, reject, or ask questions about the proposal. We encourage open communication and are happy to clarify any aspects of the quote to ensure you are fully informed before proceeding.
Step 4: Acceptance and Deposit
Once you are satisfied and wish to proceed, we ask for a $300 deposit to secure your preferred project dates. This deposit demonstrates your commitment and enables us to schedule resources accordingly. Payment details and confirmation will be provided for your convenience.
Step 5: Confirmation, Invoice, and Building Contract
After receiving your deposit, we issue a formal invoice and provide a detailed building contract for your review and signature. This contract outlines all agreed terms, including scope of work, payment schedule, and project milestones, ensuring complete transparency and mutual understanding.
Step 6: Work Starts and First Payment
With contracts signed and dates confirmed, our team commences work on your project. At this stage, a payment of 50% of the remaining balance is required as per the agreed schedule. We maintain clear communication throughout, updating you on progress and answering any queries.
Step 7: Completion and Final Payment
On project completion, we conduct a final walkthrough with you to ensure all work meets your expectations. Once you are satisfied, the remaining balance is due.
Step 8: Feedback
Your feedback is invaluable to us. After the project concludes, we kindly request a review of our service. Your insights help us continually improve and assist future clients in making informed decisions.
Summary of Payment Stages
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$300 deposit to confirm dates
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50% of remaining balance at work commencement
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Final balance upon project completion